Article 439RH CBA chair says board response to money-laundering failures was inadequate – live

CBA chair says board response to money-laundering failures was inadequate – live

by
Michael McGowan
from World news | The Guardian on (#439RH)

Commonwealth Bank's Catherine Livingstone takes the stand after chief executive Matt Comyn told to banking royal commission CBA put profit before customers. All the day's developments, live

5.08am GMT

Ahh, good ol' "customer satisfaction" ratings.

We're taken to a report prepared by Comyn when he was the head of CBA's retail banking arm. The board was told that CBA's retail banking was leading competitors for its customer satisfaction ratings.

4.56am GMT

Livingstone has been explaining how the board's treatment of risk has changed since she became chairwoman.

She says, amongst other things, that the "rhythm of engagement with the CEO" has changed, and that the board now "challenges" management.

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