Frontier demands $4,300 cancellation fee despite horribly slow Internet

Enlarge (credit: Getty Images | Bill Oxford)

Frontier Communications reportedly charged a cancellation fee of $4,302.17 to the operator of a one-person business in Wisconsin, even though she switched to a different Internet provider because Frontier's service was frequently unusable.

Candace Lestina runs the Pardeeville Area Shopper, a weekly newspaper and family business that she took over when her mother retired. Before retiring, her mother had entered a three-year contract with Frontier to provide Internet service to the one-room office on North Main Street in Pardeeville. Six months into the contract, Candace Lestina decided to switch to the newly available Charter offering "for better service and a cheaper bill," according to a story yesterday by News 3 Now in Wisconsin.

The Frontier Internet service "was dropping all the time," Lestina told the news station. This was a big problem for Lestina, who runs the paper on her own in Pardeeville, a town of about 2,000 people. "I actually am everything. I make the paper, I distribute the paper," she said. Because of Frontier's bad service, "I would have times where I need to send my paper-I have very strict deadlines with my printer-and my Internet's out."

Read 12 remaining paragraphs | Comments