Office Depot caught selling 'fixes' for non-existent PC problems

Seattle-based KIRO 7 news team recently took a pile of brand-new computers to six Office Depot locations around Portland, Ore. Technicians at four shops claimed the PCs showed "symptoms of malware," and offered to sell repair and protection services for up to $180.

Sister station FOX25 in Boston recently ran a similar undercover report, bringing three out-of-the-box PCs to Office Max, an Office Depot Inc. affiliate. Techs at two locations suggested signs of "poor performance," recommending a fix between $149 and $199; a third store found no problems. Washington Sen. Maria Cantwell last week requested that the Federal Trade Commission investigate Office Depot Inc. for deceptive or unfair marketing practices related to these allegations.

http://www.pcmag.com/news/349821/office-depot-caught-selling-fixes-for-non-existent-pc-prob