HSBC tells Welsh customer not to complain in 'foreign' language

Bank asked 'shocked' customer to resend message in English

A major bank told a customer who wrote to it in Welsh to complain that some services were not available in her language that she should communicate with it in English rather than a "foreign" tongue.

Nia Lloyd, a classroom assistant from Wrexham in north Wales, wrote to HSBC pointing out that online services were not available in Welsh.