Hardware keyboards, security, customer support (Score: 1) by firstname.lastname@example.org on 2015-08-19 18:28 (#HW5N) Those were the reasons why I liked Blackberry. As a personal tech advisory to some big wig, I was tasked with getting a new (free) phone for my client due to a problem with his existing one. It wasn't about money as it was a principle thing. So I had the un-enviable task of working my way through tech support as long as I could without name dropping. I only got to tier 2 before I had to go nuclear. But as soon as I did, the phone was in the mail. Never really called them before or since for anyone else. So maybe that was just the name that got action. In any case, it was the best experience with Tech support I've ever had.