Hardware keyboards, security, customer support (Score: 1) by email@example.com on 2015-08-19 18:28 (#HW5N) Those were the reasons why I liked Blackberry. As a personal tech advisory to some big wig, I was tasked with getting a new (free) phone for my client due to a problem with his existing one. It wasn't about money as it was a principle thing. So I had the un-enviable task of working my way through tech support as long as I could without name dropping. I only got to tier 2 before I had to go nuclear. But as soon as I did, the phone was in the mail. Never really called them before or since for anyone else. So maybe that was just the name that got action. In any case, it was the best experience with Tech support I've ever had. Re: Hardware keyboards, security, customer support (Score: 1) by firstname.lastname@example.org on 2015-08-21 08:01 (#J18X) These things are all good for business customers but even here times are changing. People no longer want 2 phones at work, they want to bring their own phone and have access to work data as well as their personal data on a single device. The physical keyboard on a mobile phone is never going to be big (in my opinion) because the amount of keys you need for typing is far greater than for using a phone as a phone and this large requirement for keys means the keys will actually be very small and that doesn't suit a lot of people.