MPs call for reforms over misleading broadband speed claims

Customers should be able to leave contracts and get compensation if they have been misled by service providers, parliamentarians say

The way broadband speed is advertised is misleading and must be reformed, a cross-party group of MPs has said.

Customers should be able to leave contracts and be given compensation if they have been misled by service providers, according to the British Infrastructure Group. It also criticised the fact that only one in 10 broadband users need to be able to obtain the fastest advertised speed, under Advertising Standards Authority guidelines.