Job of the Week: Client Service Specialist at Ohio State

Ohio State University is seeking a Client Service Specialist in our Job of the Week. "The Ohio Supercomputer Center provides high-performance computing (HPC) services for Ohio's university researchers and industrial clients. The HPC Client Services Group delivers the client experience at OSC through client engagement and administration. As a Client Service Specialist, this person supports the overall mission of the group and in particular acts as the primary level 2 (L2) incident coordinator, interfacing with Service Desk (L1), and is responsible for client incident triage, resolution of L2 incidents, and assignment to L2 and L3 analysts as appropriate. This person also informs clients of service issues through OSC web and social media outlets, analyzes incident records to identify deficiencies in incident processes, OSC services, client training, and analysis tools, and assists in improvements where appropriate."

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