Why Facebook and Microsoft say chatbots are the talk of the town
by Stuart Dredge from Technology | The Guardian on (#1V4JW)
Software programmed to interact with humans is hot property in Silicon Valley, with potential benefits for businesses, consumers - even the bereaved
'Chatbots are the new apps," said Microsoft's CEO Satya Nadella earlier this year. He was not the first senior tech exec to make this claim.
"Threads are the new apps," suggested Facebook's head of messaging products David Marcus in January, referring to the threads of conversation in apps such as Facebook Messenger and WhatsApp.
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