Why are human travel agents still so much better than websites?

Skyscanner and its ilk might have changed holiday planning, but they require a lot of admin. Call me old-fashioned, but I want agents to do my thinking for me

It's been more than 20 years since Expedia was founded as a division of Microsoft, kicking off the online travel market. Today, the industry has swelled to an enormous size, taking in machine learning-powered flight bookers such as Hopper, luxury-focused bargain hunters such as Secret Escapes, and a host of mobile-first booking apps like Trivago.

But I still want more. Call me lazy or entitled, but I want travel apps to do my thinking for me.