Report: leaked Microsoft memo discusses Surface returns
by from Techreport on (#2Z8G8)
When we reported last Thursday that Consumer Reports (CR) would no longer be recommending Surface devices, some gerbils expressed concern at the fact that CR's reliability data was seemingly based on consumer self-reporting. Today, Microsoft-centric analyst Paul Thurrott revealed that he has come into possession of what he claims is a leaked memo from the Redmond giant. Among other remarks, Thurrott says that the memo confirms the high return rates for the Surface Pro 4 and the Surface Book devices, apparently justifying CR's decision.
Thurrott didn't publish the text of the memo itself, though he offers a handful of thoughts on it. The memo apparently admits that the devices had issues early ...