Terror on Amtrak: a slow, not-friendly, screaming, laughing, smiling, lady with no name tag

I don't know what is funnier - the things Amtrak passengers whine about, or the way the complaints have been redacted as if they were state secrets.

In her what? C'mon, why won't Amtrak tell us?

I'm trying to imagine what was censored here. Sure there's more to it than "no snack car."

Finally, one that the censor with the black pen didn't catch, about a slow, not-friendly, screaming, laughing, smiling, lady with no name tag.

Muckrock has the full, 112-page report.