Artificial intelligence, robots and a human touch | Letters
Elon Musk's comment that humans are underrated (Humans replace robots at flagging Tesla plant, 17 April) doesn't come as much of a surprise, even though his company is at the forefront of the technological revolution. Across industries, CEOs are wrestling with the balance between humans and increasingly cost-effective and advanced robots and artificial intelligence. However, as Mr Musk has discovered, the complexity of getting a machine to cover every possibility results in a large web of interconnected elements that can overcomplicate the underlying problem. This is why so many organisations fail when they try to automate everything they do. Three key mistakes I see time and again in these situations are missing the data basics, applying the wrong strategy, and losing the human touch.
There are some clear cases where automation works well: low value, high repetition tasks or even complex ones where additional data will give a better outcome, for example, using medical-grade scanners on mechanical components to identify faults not visible to the human eye. But humans are better at reacting to unlikely, extreme, or unpredictable edge cases, for example being aware that a music festival has relocated and extra cider needs to go to stores near the new venue rather than the previous location.
Continue reading...