What happens when Airbnb goes wrong?
by Patrick Collinson from on (#3W5QQ)
The service has millions of satisfied customers - but when it goes wrong holidays are ruined
I got 1,500 compensation when I threatened legal action after a villa disaster
When Damian White and family finally arrived at the three-bed villa in Portimio, Portugal, they booked through Airbnb - after spending hours searching for it with incomplete address details - they didn't realise this was just the start of their holiday from hell.
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