iPhone XS and XS Max: 'chargegate' sees some devices fail to charge

Apple users report some new models not charging if cable is inserted while device asleep

Owners of Apple's new flagship iPhone models are reporting that some devices have problems with the way they can be charged.

The complaint, known as "chargegate" on social media, is that some new models do not start charging automatically when a lightning cable is plugged in if the screen is turned off.