Shop talk: How retail will look now and in the future

With much of Ontario entering phase two of the reopening plans, retailers will likely face a moment of pent-up demand as people seek items and services that have been difficult to come by during the pandemic lockdown. That will be a welcome thing as they try to make up for months of lost business, and retail businesses and staff are bracing for what could be an even tougher year ahead. It's already started,with many front-line retail staff, who recently were hailed as heroes are about lose their pandemic pay bump and are faced with uncertainty ahead.