Utility providers warn of scams targeting Hamilton customers

Alectra Utilities is warning the public about fraudsters targeting electricity and natural gas consumers.

In response to increased fraudulent activity during the holiday season, Alectra, Hydro One and other Ontario utility providers are joining forces to increase awareness about sophisticated scams.

Some common tactics fraudsters use to target consumers include impersonating the local utility or its employees; sending threatening phone calls, texts, and emails; or showing up in-person at a customer's home or business and requesting personal information. The requests can include pressure for immediate payment, threats to disconnect service the same day, and even demands to purchase prepaid debit cards, gift cards or bitcoin.

In a news release, Alectra reminds customers that disconnection for non-payment has been suspended from Nov. 15 to April 30 for all electricity and gas distributors in the province.

Customers can protect themselves using the following tips:

Never make a payment for a charge that isn't listed on your most recent bill.

Ignore text messages or emails with suspicious links promising refunds.

Don't call the number provided to you. Instead, call your utility directly to check the status of your account.

Do not provide any personal information or details about your account.

Remember, utility companies will never threaten immediate disconnection for non-payment.

If customers feel threatened in any way, they are encouraged to contact their local police. You can also contact the Canadian Anti-fraud Centre at 1-888-495-8501 or your local utility if you have been targeted by fraudsters.