Stay away from The Fan Club, developers of overGrive, if you value customer service
by atmartin50 from LinuxQuestions.org on (#5BW22)
Hi all,
This is my first post in quite some time. I'm pretty much a Manjaro newbie; I run the Gnome edition of 20.2 Nibia.
I had to reinstall my system a while back, and this time, I had difficulty getting overGrive, developed by The Fan Club, to work. I'd had a couple email exchanges during my initial go with Manjaro (version 19) with the developer, Christiaan Diedericks, and he was brief but helpful, and my issues were solved easily.
Not so this go round. I emailed Christiaan again, and this time, he simply sent a link to the installation instructions. I wrote back and said, No offense, but that reply was not helpful," and pointed out that I'd made sure to read (and follow) the installation instructions before reaching out.
He wrote back and said that overGrive should work with a fresh install of Manjaro, that they offer limited customer support, and if that's not good enough, to [sic] bad."
Unbelievable. Though there were many choice words going through my head after reading this, I chose to not reply. Instead, I am posting here, and I'll also post on Manjaro Forums and Ubuntu Forums, two other sites where I have an account.
Granted, overGrive is a 5 USD software, and it worked quite well for me in Manjaro 19. But to treat a paying customer this way is, for me, unfathomable. I am a (small) business owner, and I cannot imagine saying too bad" (or to bad," to use Diedericks's poor spelling) to one of my valued customers. Needless to say, I have uninstalled overGrive and will access my Google Drive files through Nautilus moving forward. It's not as pretty, but it works.
To sum up, if you value customer service like I do, and especially service for products and/or services for which you've shelled out your hard-earned money, stay away from The Fan Club.
These are my two cents. Your mileage may vary.
Best regards,
Aaron
This is my first post in quite some time. I'm pretty much a Manjaro newbie; I run the Gnome edition of 20.2 Nibia.
I had to reinstall my system a while back, and this time, I had difficulty getting overGrive, developed by The Fan Club, to work. I'd had a couple email exchanges during my initial go with Manjaro (version 19) with the developer, Christiaan Diedericks, and he was brief but helpful, and my issues were solved easily.
Not so this go round. I emailed Christiaan again, and this time, he simply sent a link to the installation instructions. I wrote back and said, No offense, but that reply was not helpful," and pointed out that I'd made sure to read (and follow) the installation instructions before reaching out.
He wrote back and said that overGrive should work with a fresh install of Manjaro, that they offer limited customer support, and if that's not good enough, to [sic] bad."
Unbelievable. Though there were many choice words going through my head after reading this, I chose to not reply. Instead, I am posting here, and I'll also post on Manjaro Forums and Ubuntu Forums, two other sites where I have an account.
Granted, overGrive is a 5 USD software, and it worked quite well for me in Manjaro 19. But to treat a paying customer this way is, for me, unfathomable. I am a (small) business owner, and I cannot imagine saying too bad" (or to bad," to use Diedericks's poor spelling) to one of my valued customers. Needless to say, I have uninstalled overGrive and will access my Google Drive files through Nautilus moving forward. It's not as pretty, but it works.
To sum up, if you value customer service like I do, and especially service for products and/or services for which you've shelled out your hard-earned money, stay away from The Fan Club.
These are my two cents. Your mileage may vary.
Best regards,
Aaron