Difficulty Connecting to My ISPs Network--Suggestions for Questions
by frankbell from LinuxQuestions.org on (#5CMAY)
I am having a strange issue connecting to my ISP's network. Note that this has been rock-solid for the ten years I've lived here, but, for the last few months, I've had increasing connectivity problems.
I am not asking for a solution; rather, I'm asking for ideas for questions to ask when the techs arrive here Monday.
What happens is this: the signal drops. Rebooting the modem restores the signal. Up until this week, the restored signal has been usable, lasting for half a day or more, but for the last couple of days, no. A modem reboot (or sometimes two or three reboots) restores the signal. but it drops within a matter of minutes.
When the signal drops, I can ping the router and other computers on my side of the router, but cannot ping the Big Wide World, either by URL or by ip address. I have already changed out the router with a different one obtained from the ISP's local store. The replacement modem did not appear to affect the problem.
I have a cable tester and have tested the cables on my side of the modem--from the modem to the router and from the router to my wired ethernet-connected computers. The cables test out okay. I have also connected directly to the modem from computer with no intervening devices. The problem still occurs.
The modem is connected to the incoming cable via a splitter; one line goes to a television and the other line goes to a television. The cable from the splitter to the modem seems okay; the cable on the other side of the splitter disappears into the ceiling. It's been there since before I moved here.
I have disconnected and reconnected all the cables on my side of the splitter in case the screw connections had gotten fouled or built up a bit of corrosion. No change.
It seems to me that the issue is on other side of the modem and I've exhausted the troubleshooting I can do myself.
I'm not asking for a solution, but I am asking for any suggestions as to good questions or suggestions to pass on to the ISP's techs when they get here on Monday.
(In the meantime, I'm using my cellphone hotspot most sparingly to make occasional connections to the Big Wide World. I will also add that my past experiences with my ISP's tech support have been uniformly positive. I may not think much of corporate, but staff are excellent.)
Thanks.
I am not asking for a solution; rather, I'm asking for ideas for questions to ask when the techs arrive here Monday.
What happens is this: the signal drops. Rebooting the modem restores the signal. Up until this week, the restored signal has been usable, lasting for half a day or more, but for the last couple of days, no. A modem reboot (or sometimes two or three reboots) restores the signal. but it drops within a matter of minutes.
When the signal drops, I can ping the router and other computers on my side of the router, but cannot ping the Big Wide World, either by URL or by ip address. I have already changed out the router with a different one obtained from the ISP's local store. The replacement modem did not appear to affect the problem.
I have a cable tester and have tested the cables on my side of the modem--from the modem to the router and from the router to my wired ethernet-connected computers. The cables test out okay. I have also connected directly to the modem from computer with no intervening devices. The problem still occurs.
The modem is connected to the incoming cable via a splitter; one line goes to a television and the other line goes to a television. The cable from the splitter to the modem seems okay; the cable on the other side of the splitter disappears into the ceiling. It's been there since before I moved here.
I have disconnected and reconnected all the cables on my side of the splitter in case the screw connections had gotten fouled or built up a bit of corrosion. No change.
It seems to me that the issue is on other side of the modem and I've exhausted the troubleshooting I can do myself.
I'm not asking for a solution, but I am asking for any suggestions as to good questions or suggestions to pass on to the ISP's techs when they get here on Monday.
(In the meantime, I'm using my cellphone hotspot most sparingly to make occasional connections to the Big Wide World. I will also add that my past experiences with my ISP's tech support have been uniformly positive. I may not think much of corporate, but staff are excellent.)
Thanks.