I need a real person from BT to answer my urgent call
by Miles Brignall from Technology | The Guardian on (#5JGHR)
An elderly neighbour's alarm system is linked to a landline, but it is out of order
My 97-year-old neighbour has an alarm system supplied by social services linked to her landline. She has a fob she can press to summon help if she has a fall.
The problem is that her landline is out of order. I reported the fault to BT but found it impossible to speak to a real person. The automated system confirmed there was a fault on her line and promised an engineer would call - but only before midnight on a date four days away.
Continue reading...