Microsoft wrote off a laptop because it can’t repair the webcam

Its repair policy seems to fly in the face of Bill Gates's work to combat climate change

Can you please ask Microsoft how it can possibly quote 427 to fix the webcam in my Surface laptop?

My only option to get it working is to pay this for a service that, in this case, means replacing the entire laptop. This seems like madness, and hardly in the spirit of the founder's work to combat climate change. It seems to me that Microsoft needs to greatly improve its products' repairability.