Internet outage illustrates lack of resilience at heart of critical services

It is not clear if UK government had alternative that would have allowed services to be back online promptly

Tuesday morning's 45-minute internet outage, which knocked out the Gov.uk domain as well as a string of publishers and other websites, cannot easily be dismissed as an isolated event. It demonstrates a lack of resilience at the heart of critical government services.

Anybody wanting to book a Covid test in the late morning on Gov.uk would have struggled. There is an alternative method, by phone, but who knows the number to call: 119? Government services that once delivered by form and post, then call centres, now only really exist through online connections.