Lockdown refunds: why are Ryanair and BA being investigated?
by Rupert Jones from on (#5JVKN)
Airlines may have broken law by refusing refunds for flights customers could not legally take
British Airways and Ryanair are being officially investigated over whether they treated customers unfairly during the pandemic by failing to offer them flight refunds.
The Competition and Markets Authority (CMA) said it was looking to see if the two airlines had broken consumer law, and indicated it was on the side of consumers on this issue. It has opened enforcement cases into both companies.
Continue reading...