Memo to corporate leaders post-Covid: the disruption to businesses has only just begun | John Naughton

Managerial hierarchies must learn the true lessons of the pandemic if they are to survive and thrive

Pandemics, the historian Yuval Noah Harari has observed, have a way of accelerating history. Just ask the founders of Zoom. Only two years ago, we were all thinking that it would take at least another decade before video-conferencing became an integral part of the way we work in organisations. Then along comes Covid and in three weeks we're all happily Zooming (or unhappily in the case of Handforth parish council). And now we're more or less acclimatised or, at any rate, resigned to the idea that remote meetings might be here to stay.

The problem with having had the fast-forward button suddenly propel us into an unexpected place, though, is that we find ourselves unmoored. We start wondering about what lies ahead as the immediate threat of the virus recedes. What will our post-pandemic future be like? In relation to work, three main possibilities are currently taking up all the airtime: continuing to work from home (WFH); a hybrid mode in which we spend some time in the office but also two or three days WFH; and a return to ye olde days commuting to the office to gather round the water cooler and pretend to be doing something useful.