Facebook and Twitter ‘should use volunteer moderators’ says Wikipedia founder

Jimmy Wales says social media companies should follow the digital encyclopedia's approach

Facebook and Twitter should adopt Wikipedia's approach to battling online abuse and misinformation by deploying thousands of volunteer moderators to monitor controversial posts, according to the digital encyclopedia's founder.

Jimmy Wales said the scale of the problem facing social media companies was underlined when he had to personally ask Twitter's chief executive, Jack Dorsey, to deal with a particularly vicious online troll, after the company's initial response was to do nothing.