Beware the emergency avocado: what does ultrafast delivery really cost us?
A grocery revolution is underway, with individual items available at your door in next to no time. What does it mean for supermarkets, our wallets, working conditions and the planet?
In a warehouse by Farringdon station, in central London, I am watching people burn through millions of pounds of investment in real time. Great big stacks of cash, all bet on the assumption that the future of grocery shopping will be app-enabled and delivered to our homes in less time than it takes to brew a cup of tea. Here, at the ultrafast grocery delivery startup Gorillas, workers push trolleys around a so-called micro-fulfilment centre, selecting food and toiletries and alcohol to be delivered by e-bicycling couriers in 10 minutes flat.
I am being shown around by the commercial director, Matthew Nobbs. Imagine you go to a standard supermarket for breakfast," says Nobbs, over the pounding dance music. I'm going to have to go all the way to the bakery aisle for my croissants, and now I need some jam, so I have to go to the store cupboard aisle, and now I need some bacon, so I have to go back to the chiller. Or, I can just go on an app, and order what I need." We pass the fresh produce. Look at that for an apple!" says Nobbs, palming a Pink Lady with an evangelical flicker in his eye. (In fairness, its skin is so glossy it could be lacquered.)
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