Article 5T4CK Enterprise service management—from back office to the forefront

Enterprise service management—from back office to the forefront

by
Jenn Webb
from MIT Technology Review on (#5T4CK)
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Thank you for joining us on The cloud hub: From cloud chaos to clarity."

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Traditionally, the IT service catalog focused on handling IT-related issues. That has now evolved to enhance business functions like customer service management and HR. The focus has shifted to delivering better value that will enhance user experience and support business performance and growth.

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