Newegg Apologises for Well-documented Customer Service Fail, Says It Has Enacted Better Policies

Newegg has apologised for dealing poorly with returns and open-box product sales, in the wake of a recent video from Gamers Nexus documenting its own terrible returns experience. From a report: The online retailer has now said it has now put in place new policies to ensure a hassle-free return experience on open-box products for motherboards and CPUs, though is light on the details. There's no doubt that the statement tweeted out by the company comes as a response to Gamers Nexus' recent videos outlining the channel's return experience for a Gigabyte Aorus Xtreme Z490 motherboard, which when combined total nearly two million views. It goes something like this: The hardware YouTube channel bought a motherboard via Newegg for testing, though shortly thereafter decided it was no longer required. It then sought to return the motherboard under Newegg's returns policy and shipped the product back to the retailer.

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