Pharmacists in England face abuse from patients due to drug shortages

Brexit, Covid and supply chain problems have disrupted availability of medicines

Pharmacy staff in England are facing growing abuse and aggression from patients frustrated that drug shortages mean they cannot get their usual medications, a survey reveals.

The hostility, including swearing and spitting, comes as availability of medicines is becoming more uncertain as a result of Brexit, the Covid pandemic and ingredient supply problems. Hormone replacement therapy drugs are in short supply in many places, affecting women undergoing menopause, for example.

75% of pharmacies have seen patients turn aggressive when told they cannot have the medication they have been prescribed.

49% of staff say patient abuse is undermining their mental wellbeing.

51% believe supply chain issues affect patients every day.