Algorithms in Videogames Criticized for Choosing Fairly-Matched Opponents

Multiplayer games assign your opponents using "skill-based matchmaking," reports the Washington Post, "to fairly balance teams and maximize the enjoyment players get..." But not everyone wants that. For example, the Post notes, "streamers want to put on a show."For Jordan "HusKerrs" Thomas, a popular streamer and competitive "Call of Duty: Warzone" player, skill-based matchmaking is a labor issue. It "negatively affects the top 1 percent of players/streamers the most because it forces us to 'sweat' or try hard for good content and to entertain our viewers," Thomas wrote in a Twitter DM. High-level play against skilled opponents in shooting games can be opaque or boring for casual audiences. By racking up high kill streaks or stringing together multiple crushing victories in less balanced matches, streamers can more clearly show off their skill to viewers.... Hate for skill-based matchmaking is hardly a phenomenon confined to top streamers or salty Call of Duty players. As awareness about these algorithms grows, communities in "Valorant," "Overwatch," "Apex Legends" and even more casual games like "FIFA" and "Dead by Daylight" have all, at one point or another, sharply criticized matchmaking for reducing their enjoyment of the game. In part, it's an easy scapegoat for frustrated players. As Vice's Steve Rousseau puts it: "The issue today is not that skill-based matchmaking exists, but that players are now aware of just how prevalent it is." Today, speculation about how matchmaking "truly" works has spawned several analyses as well as its own cottage industry on YouTube, where videos on the subject range from neutral explainers to rants delivered as if from the pulpit... The topic is a perpetual driver of viewership, in part because there are few satisfying answers available to players.... In a phone interview, popular "Call of Duty: Warzone" streamer and XSET content creator JaredFPS said he thought companies like Activision, the studio behind the Call of Duty series, base their matchmaking algorithms on more than a player's skill in any single game. "They know everything about you," said Jared, who requested The Post not publish his full name due to safety concerns. "They have information from every single Call of Duty ever made. They know how much money you've spent, they know if you spend money, they know if you use the buy station [in 'Warzone'] a lot ... the way your movement is, how many loadouts you buy ... they know all that information...." As matchmaking strategies have advanced they have broadened too, using insights from fields like machine learning and data science to further refine player experiences.... Advanced statistics are then used to draw inferences about the plausible outcome of every game before it happens. EA, Epic and Activision Blizzard are all "incorporating sophisticated techniques like machine learning to tune their matchmaking algorithms so that gamers are pitted against similarly skilled opponents." the Post reports. But in the end what players are complaining about are their non-subjective player engagement metrics, and the Post calls that algorithm what it is: "a business strategy, designed to keep players coming back."

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