UK telecoms industry agrees plan to help struggling customers

Mobile and broadband firms make number of commitments amid cost of living crisis

The UK's biggest mobile and broadband companies have agreed a plan to help customers struggling to pay bills amid the cost of living crisis, including moves to allow switching to cheaper deals without paying a penalty.

The package was agreed at a summit at Downing Street, co-chaired by the culture secretary, Nadine Dorries, and the cost of living business tsar, David Buttress, and attended by the top executives of the country's biggest telecoms firms, including BT, Virgin Media O2, Vodafone, Three, Sky and TalkTalk.