Couple Bought Home in Seattle, Then Learned Comcast Internet Would Cost $27,000

An anonymous reader shares a report: When Zachary Cohn and his wife bought a house in the Northgate neighborhood of Seattle, Washington, they didn't expect any trouble getting home Internet service. It was only after closing on the house in July 2019 that they learned the bad news. "All six neighbors I share a property line with are wired for Comcast, but our house never was," Cohn told Ars. Comcast's predecessor company had wired up the neighborhood with cable decades earlier and the ISP provides high-speed broadband to the abutting properties. But the cable TV and Internet service provider never extended a line to the house purchased by Cohn and his wife, Lauryl Zenobi. Cohn spent many months trying to get answers from Comcast on how he and Zenobi could get Internet service. Eventually, he contacted his City Councillor's office, which was able to get a real response from Comcast. Comcast ultimately said it would require installing 181 feet of underground cable to connect the house and that the couple would have to pay Comcast over $27,000 to make that happen. Cohn and Zenobi did not pay the $27,000, and they've been relying on a 4G hotspot ever since. "I was just flabbergasted that a house like this, in an area like this, could possibly have never been wired for Internet," Cohn said in a phone interview. Because the house is "in the middle of Seattle, it didn't even dawn on me that that was possible," he said, adding that the lack of Internet service would be "more understandable if I was two miles from my nearest neighbor." The Seattle Kraken hockey team's $80 million practice facility is in the same Northgate neighborhood, about a half-mile from the house. There's a major bus station in the area, a light rail station that recently opened nearby, and an elementary school within about a 90-second walk, Cohn said, noting that the property is "well within the Seattle city limits."

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