Social housing tenant forced to cook in living room amid Victoria’s ‘broken’ complaints system, report says

Investigation recommends the state creates dedicated social housing ombudsman and makes law changes

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A social housing tenant was left to cook in her living room while another was forced to shower at public facilities for months, an investigation into Victoria's broken" housing complaints system has found.

In a report tabled in parliament on Thursday morning, the state ombudsman, Deborah Glass, said the investigation had found a broken complaint system", prompting the need for a social housing ombudsman and changes to the law.

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