Bricked Epson Printers Make a Strong Case For User Repairability

Epson has gained some scrutiny in recent weeks after the company disabled a printer that was otherwise working fine, leading to accusations of planned obsolescence. Epson knows its printers will stop working without simple maintenance at a predictable point in the future, and it knows that it won't be cost-effective for many owners to send their home printers in for service. So why not build them to be user serviceable in the first place? The Verge: The inciting post from @marktavern mentions that his wife was unable to use her "very expensive Epson printer" after an end-of-service error message appeared. This isn't anything new for Epson printers, sadly. Reports going back several years mention an infamous error message that reads "parts inside the printer have reached the end of their service life." Epson confirmed to The Verge that the error is related to the printer's ink pads, which had likely become saturated through extended use and were now at risk of spilling into the rest of the printer mechanism. In a recently updated support document, Epson offers several solutions to resolve the problem. These include sending the printer into Epson to replace the ink pads or having a local certified technician do it. Previously (via Wayback Machine), just before the issue gained notoriety, Epson conceded that "repair may not be a good investment for lower cost printers because the printer's other components also may be near the end of usable life." It then added that "most consumers who are out of warranty elect to replace a lower-cost printer when they receive an end of life service message." Now, Epson suggests the feel-good option of sending the bricked unit in for recycling.

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