Kakao Co-CEO Resigns After Its Datacenter Fire Locked 53 Million Users Out

Whon Namkoong, the co-chief executive of Kakao, has resigned in a remarkable demonstration of corporate accountability after a fire incident at an SK C&C data center in the south of Seoul caused a mass outage over the weekend and disrupted Kakao's several services, including messenger, ride-hailing, payment, banking and gaming. TechCrunch reports: Namkoong, who joined Kakao in 2015, was elevated to the co-CEO role this March. At a press conference on Wednesday, co-CEOs of Kakao apologized for the mass outage "for such an extended period." Namkoong said that he feels "the heavy burden of responsibility" over the incident, adding that the company will do its best to restore the faith of users. Euntaek Hong, co-CEO of Kakao, who led the firm alongside Namkoong and is currently leading Kakao's emergency taskforce team, will remain the firm as the sole head of Kakao, per a company filing. Kakao said today morning it had restored additional services like Kakaomail and TalkChannel. Most of its services are in almost full operation, with some remaining partially down. Kakao's slow recovery process was caused by the company's lack of owned server infrastructure and "high dependence" on the SK C&C data center, which caught fire, analysts at Bernstein said in a report this week. Kakao also didn't have a well-distributed backup system, they added. Hong said at a press conference today that the company plans to invest 460 billion KRW (~$325 million) to build its own data center from next year, aiming to complete it in the following year. According to a report in August, the company said its Kakao Talk messenger app has more than 47 million active users in South Korea and 53 million globally.

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