US Fines Airlines More Than $7 Million for Not Providing Refunds

The Transportation Department has fined a half-dozen airlines a total of more than $7 million for failing to provide timely refunds to customers. The department's intervention contributed to the airlines' issuing more than $600 million in refunds, it said. From a report: Frontier Airlines, a budget carrier based in Denver, was fined $2.2 million, more than any other company. It was the only U.S. airline penalized as part of Monday's announcement and has issued $222 million in refunds, according to the department. The refunds were meant to compensate passengers for flights that were canceled, significantly delayed or otherwise altered substantially, the department said. "As people get ready to fly this holiday season, I want customers to know that the D.O.T. has their back," the transportation secretary, Pete Buttigieg, said on a call with reporters. Air India was assessed the second-largest fine, of $1.4 million, and TAP Air Portugal was fined $1.1 million. The remaining three carriers -- Aeromexico, El Al and Avianca -- will each pay less than $1 million. Including the penalties announced on Monday, the department's Office of Aviation Consumer Protection has issued a record $8.1 million in fines in 2022.

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