It feels like incredible customer service might be bad for the environment
by Umar Shakir from The Verge - All Posts on (#66ARD)
My controller's joystick broke off. Sure, I'll take the free brand-new controller, but I really just wanted a replacement plastic part. | Image: Umar Shakir / The Verge It's a good day when you get a free replacement for something broken. For me, it was a new controller. My old controller had its right joystick snap off in my bag. Despite the protruding nub snapping off, the analog mechanism still worked - so I reached out to the manufacturer for a replacement stick, and instead, they sent me a very nice and very new replacement. The thing is, like Carrie from Sex and the City, I didn't want a replacement Blueberry iBook, Aiden! I just want my PowerBook fixed.
Don't get me wrong. Of course, I am just as grateful for the replacement as I was for the Thanksgiving turkey I'm still digesting. But my request to customer service wasn't for a replacement - it was for a part. I inquired again about the part,...