Hotels Say Goodbye To Daily Room Cleanings and Hello To Robots as Workers Stay Scarce

An anonymous reader shares a report: This holiday season at the Garden City Hotel on Long Island, Merle Ayers is feeling especially grateful for the Whiz. At two feet tall and 66 pounds, the powerful robot vacuum doesn't mind working late into the night after the parties are over. The Whiz doesn't care that it's the holidays. It doesn't even need a day off. "It just needs to be cared for. We have to change the vacuum bags periodically and keep the batteries charged," says Ayers, the hotel's director of banquets. Amid ongoing staffing shortages, the two robot vacuums the hotel purchased late last year for about $30,000 each are proving their worth many times over, filling gaps in both the catering department and housekeeping. "If we vacuum every floor with a robot, that saves one whole shift," says Garden City Hotel managing director Grady Colin. "That's one whole person per day that can be redeployed to do something else." These days, he'll take all the help he can get. Travelers have returned from the pandemic, but hotel workers have not, creating unprecedented staffing challenges for the hospitality industry. According to the Labor Department, there are 350,000 fewer people working in hotels today than there were in February 2020, before the pandemic. It's not for lack of trying. Hotels have raised hourly wages by 25% since early 2020, and employers are offering greater flexibility in scheduling. Still, workers are nowhere to be seen. "I've been in the hotel business for a long time," says Colin. "I've never seen anything like this."

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