Grubhub must pay DC $3.5 million over claims it charged customers hidden fees
by Emma Roth from The Verge - All Posts on (#67BZ3)
Grubhub has been ordered to pay $3.5 million to settle a lawsuit from the District of Columbia that claims the company misled customers by tacking on hidden fees to their orders. According to a press release, Grubhub must pay $800,000 to DC as a civil penalty, while the remaining $2.7 million will be paid back to affected customers."
In March, DC Attorney General Karl Racine filed a lawsuit against Grubhub, accusing it of falsely promising free" online orders to customers, as well as unlimited free delivery" for those who subscribe to Grubhub Plus. The lawsuit alleges this practice is deceptive" since Grubhub still takes a service fee for non-pickup orders made by Grubhub Plus customers, and charges both delivery and service fees for...