Ebay parcel was lost, but the courier can’t trace it

Using the platform to book an Evri delivery signs sellers up to Packlink

Before Christmas my husband used eBay to sell two toys, and went on the site to book the parcels firm Evri to deliver them. The problem is that they didn't arrive. In the past we have been able to claim whenever a parcel got lost but not this time.

We have tried logging on via the website, chat, or the customer service phone line but to no avail. Whenever we give Evri the tracking number of our parcels, the company says they cannot be found and to follow our protocols" for lost parcels.