HP Outrages Printer Users With Firmware Update Suddenly Bricking Third-Party Ink

An anonymous reader quotes a report from Ars Technica: HP customers are showing frustration online as the vendor continues to use firmware updates to discourage or, as users report, outright block the use of non-HP-brand ink cartridges in HP printers. HP has already faced class-action lawsuits and bad publicity from "dynamic security," but that hasn't stopped the company from expanding the practice. Dynamic security is a feature used by HP printers to authenticate ink cartridges and prevent use of cartridges that aren't HP-approved. As the company explains: "Dynamic security relies on the printer's ability to communicate with the security chips or electronic circuitry on the cartridges. HP uses dynamic security measures to protect the quality of our customer experience, maintain the integrity of our printing systems, and protect our intellectual property. Dynamic security equipped printers are intended to work only with cartridges that have new or reused HP chips or electronic circuitry. The printers use the dynamic security measures to block cartridges using non-HP chips or modified or non-HP electronic circuitry. Reused, remanufactured, and refilled cartridges that reuse the HP chip or electronic circuitry are unaffected by dynamic security." HP is set on continuing to use DRM to discourage its printer customers from spending ink and toner money outside of the HP family. "HP have updated their printers to outright ban 'non-HP' ink! They no longer shows the 'can't guarantee quality' message, but instead cancels your print completely until you inset a HP ink cartridge," Reddit user grhhull posted Tuesday. "After contacting HP, they advised 'this is due to the recent 'update' of all printers.'" It's unclear when HP issued updates for which model printers, but there are alleged customer complaints online stemming from late last year, showing plenty of customers surprised their printer no longer worked with non-HP ink cartridges after an update. Some pointed to third-party brands they had relied on for years. HP community support threads include complaints about the OfficeJet 7740 and OfficeJet Pro 6970. HP lists both printers, as well as others, as able to circumnavigate dynamic security under specific conditions. However, HP's support page states this only applies to models manufactured before December 1, 2016. For more examples, there are comments on HP's support community suggesting that HP's OfficeJet 6978 and 6968 were recently affected. Both printers are discontinued, but HP's product pages make it clear that the fickle nature of dynamic security means that third-party ink could stop working at any time. And HP's dynamic security page also leaves the door open for the sudden bricking of functioning ink: "Firmware updates delivered periodically over the internet will maintain the effectiveness of the dynamic security measures," the page reads. "Updates can improve, enhance, or extend the printer's functionality and features, protect against security threats, and serve other purposes, but these updates can also block cartridges using a non-HP chip or modified or non-HP circuitry from working in the printer, including cartridges that work today."

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