Microsoft is Now Supporting Right-to-Repair Legislation

Microsoft's headquarters are in the state of Washington - and this year when the state legislature considered a right-to-repair bill, Microsoft showed its support. The nonprofit "climate solutions" site Grist reports that the committee considering that bill received an email from Microsoft's senior director of government affairs, saying that the bill "fairly balances the interests of manufacturers, customers, and independent repair shops and in doing so will provide more options for consumer device repair."The Fair Repair Act stalled out a week later due to opposition from all three Republicans on the committee and Senator Lisa Wellman, a Democrat and former Apple executive. (Apple frequently lobbies against right-to-repair bills, and during a hearing, Wellman defended the iPhone maker's position that it is already doing enough on repair.) But despite the bill's failure to launch this year, repair advocates say Microsoft's support - a notable first for a major U.S. tech company - is bringing other manufacturers to the table to negotiate the details of other right-to-repair bills for the first time. "We are in the middle of more conversations with manufacturers being way more cooperative than before," Nathan Proctor, who heads the U.S. Public Research Interest Group's right-to-repair campaign, told Grist. "And I think Microsoft's leadership and willingness to be first created that opportunity...." Like other consumer tech giants, Microsoft has historically fought right-to-repair bills while restricting access to spare parts, tools, and repair documentation to its network of "authorized" repair partners. In 2019, the company even helped kill a repair bill in Washington state. But in recent years the company has started changing its tune on the issue. In 2021, following pressure from shareholders, Microsoft agreed to take steps to facilitate the repair of its devices - a first for a U.S. company. Microsoft followed through on the agreement by expanding access to spare parts and service tools, including through a partnership with the repair guide site iFixit. The tech giant also commissioned a study that found repairing Microsoft products instead of replacing them can dramatically reduce both waste and carbon emissions. Microsoft has also started engaging more cooperatively with lawmakers over right-to-repair bills. In late 2021 and 2022, the company met with legislators in both Washington and New York to discuss each state's respective right-to-repair bill. In both cases, lawmakers and advocates involved in the bill negotiations described the meetings as productive... When Washington lawmakers revived their right-to-repair bill for the 2023 legislative cycle, Microsoft once again came to the negotiating table. From state senator and bill sponsor Joe Nguyen's perspective, Microsoft's view was, "We see this coming, we'd rather be part of the conversation than outside. And we want to make sure it is done in a thoughtful way." Proctor, whose organization was also involved in negotiating the Washington bill, said that Microsoft had a few specific requests, including that the bill require repair shops to possess a third-party technical certification and carry insurance. It was also important to Microsoft that the bill only cover products manufactured after the bill's implementation date, and that manufacturers be required to provide the public only the same parts and documents that their authorized repair providers already receive. Some of the company's requests, Proctor said, were "tough" for advocates to concede on. "But we did, because we thought what they were doing was in good faith."

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