ChatGPT Will See You Now: Doctors Using AI To Answer Patient Questions

Pilot program aims to see if AI will cut time that medical staff spend replying to online inquiries. From a report: Behind every physician's medical advice is a wealth of knowledge, but soon, patients across the country might get advice from a different source: artificial intelligence. In California and Wisconsin, OpenAI's "GPT" generative artificial intelligence is reading patient messages and drafting responses from their doctors. The operation is part of a pilot program in which three health systems test if the AI will cut the time that medical staff spend replying to patients' online inquiries. UC San Diego Health and UW Health began testing the tool in April. Stanford Health Care aims to join the rollout early next week. Altogether, about two dozen healthcare staff are piloting this tool. Marlene Millen, a primary care physician at UC San Diego Health who is helping lead the AI test, has been testing GPT in her inbox for about a week. Early AI-generated responses needed heavy editing, she said, and her team has been working to improve the replies. They are also adding a kind of bedside manner: If a patient mentioned returning from a trip, the draft could include a line that asked if their travels went well. "It gives the human touch that we would," Dr. Millen said. There is preliminary data that suggests AI could add value. ChatGPT scored better than real doctors at responding to patient queries posted online, according to a study published Friday in the journal JAMA Internal Medicine, in which a panel of doctors did blind evaluations of posts.

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