‘We are losing money’: companies in Apple’s repair program say they can’t compete with tech giant

Exclusive: Slow response times and high cost of parts make program unviable, third-party repairers say

• Follow our Australia news live blog for the latest updates
• Get our morning and afternoon news emails, free app or daily news podcast

Companies in Apple's third-party repair program say delays in the process and high pricing for parts make it almost impossible to compete with the juggernaut.

In 2021 Apple, under pressure from a Productivity Commission review on the right to repair", launched its independent repair provider program in Australia. It was trumpeted as a way for small companies to compete with Apple to repair their products - such as the iPhone - using Apple tools and spare parts.

Sign up for Guardian Australia's free morning and afternoon email newsletters for your daily news roundup