Automated UK welfare system needs more human contact, ministers warned
by Robert Booth Social affairs correspondent from on (#6BV4T)
Exclusive: research reveals 350 low-paid workers a day are raising complaints about errors in benefit top-ups
More human contact is needed in the UK's automated welfare system, ministers have been warned, as it emerged 350 low-paid workers every day are raising complaints about errors in welfare top-ups, causing financial hardship and emotional stress.
The Department for Work and Pensions (DWP) handled 126,286 disputes about errors made by its decade-old automated real-time information" (RTI) system in 2022, a freedom of information request revealed.
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