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Fell put it to Braverman that customers were not learning to protect themselves from online fraud because, if they are cheated, they tend to get their money back from banks. He suggested that people were being coddled". It was as if they were leaving their front door open, leaving themselves vulnerable to burglary, he said.
Braverman said Fell had a point. She told him:
I think that's a really important point and I'm passionate about increasing awareness - much like practice changed when it came to wearing a seatbelt ...
I think we need a step change when it comes to online activity. We are far more vulnerable than we appreciate and I think people's lives are lived so politically online that they forget that there are fraudsters operating in that online world.
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