Canadian Government Services To Become 'Digital First'

Canadians will soon be able to access and apply for more federal government services online -- from passports to payments, says Canada's first minister of citizens' services. From a report: Terry Beech says he's also open to innovation and using new technologies like artificial intelligence to improve the way the government delivers services to Canadians. "I think, fundamentally, it's my job to wake up every day thinking about how we're improving the customer service experience for Canadians," Beech said in an interview with CBC News. Beech's appointment to the newly created position comes as the government has been hammered in headlines and by the opposition in recent months over problems delivering basic services to Canadians. News reports have featured images of long lineups and people camping out to apply for passports. In the House of Commons, Conservative MPs have repeatedly talked about a "broken" government, saying lineups have been getting longer, backlogs bigger and services slower.

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