Australia's ISPs Will Stop Offering Free Email Addresses, to the Disgust of Older Customers
Remember when your email address came from your ISP? Now the cost for small companies to offer email service "has gone up in server and administration costs," reports the Guardian, "without the economies of scale." But in Australia, this has created a problem for people like the Canberra-based customer of iiNet who's had the same email address since the 1990s...TPG - which owns brands that have historically offered email including iiNet all the way back to OzEmail - informed customers in July that it would migrate their email to a separate private service, the Messaging Company, by the end of November. Users will keep their exisiting email addresses on this service, and would get it free for the first year. After that, there will be options of paying for a service, or an ad-based free service after that. The amount to be charged from next year has not yet been decided. The announcement was met with outrage among users of the long-running web forum Whirlpool. "It's a shitty move. My wife has never set up a Gmail or Yahoo and only ever used her iiNet email address for her business as well as personal. This screws us royally," one user said. "Us oldies couldn't start out using Gmail etc because they weren't in existence 25 years ago," another said. "It's a nightmare trying to change logins at many places...." The other factor is the increasing security risk. Legacy systems, particularly those managed under a variety of absorbed companies, as with TPG, can over time become more at risk of a cybersecurity attack or breach. External providers who offer this service either in place of, or on behalf of the internet service provider are becoming seen as the more secure option.... The Australian Communications Consumer Action Network chief executive, Andrew Williams, says that ultimately internet providers getting out of the email game is a good thing because it means customers don't feel locked into one internet company... With the rise in data breaches, and the avalanche of spam and scams, the shift offers people the opportunity of a clean email slate, according to Andrew Williams, of the Australian Communications Consumer Action Network.
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