Texas Is Exploring Role of AI in Government

When a deluge of jobless claims overwhelmed Texas in 2020, the workforce agency deployed AI chatbot "Larry" to field unemployment questions. Larry answered over 21 million queries before being upgraded, but its adoption sparked fears over loss of control. Texas last year established an advisory council to inventory current state AI usages like Larry and consider safeguards against unintended consequences like bias. More than one-third of agencies already use some form of AI, including for job matching, translations and security. From a report: The workforce commission also has an AI tool for job seekers that provides customized recommendations of job openings. Various agencies are using AI for translating languages into English and call center tools such as speech-to-text. AI is also used to enhance cybersecurity and fraud detection. Automation is also used for time-consuming work in order to "increase work output and efficiency," according to a statement from the Department of Information Resources. One example of this could be tracking budget expenses and invoices. In 2020, DIR launched an AI Center for Excellence aimed at helping state agencies implement more AI technology. Participation in DIR's center is voluntary, and each agency typically has its own technology team, so the extent of automation and AI deployment at state agencies is not closely tracked. Right now, Texas state agencies have to verify that the technology they use meets safety requirements set by state law, but there are no specific disclosure requirements on the types of technology or how they are used. HB 2060 will require each agency to provide that information to the AI advisory council by July 2024.

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