UPS To Cut 12,000 Jobs, Invest In AI For Efficiency

sdinfoserv writes: UPS is cutting 12,000 jobs, or about 2.5% of its global workforce. The cuts mostly effect managers and contractors. Meanwhile, as the company wrestles with struggling profits and sales, workers are to return to the office five days a week and the company is "investing in artificial intelligence (AI) as it pushes to become more efficient," according to the BBC. [The job cuts are expected to reduce costs by $1 billion this year.] The BBC reports: The company said that reflected economic weakness in Europe and parts of Asia, as well as disruption in the US, where a strike threatened by staff over the summer led some customers to shift their business to rivals. UPS said it had since won back about 60% of that business and expected modest growth to start to return this year, with average daily volumes flat or up 2% in the US and flat or up 3% internationally. But its forecast was weaker than analysts had expected, sending shares down more than 7%. It also warned that costs associated with its new contract with the Teamsters union would continue to weigh on the company over the next six months. As part of that deal, the average full-time driver won a pay and benefits package worth about $170,000 a year by the end of the five-year contract in 2028.

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